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Terms & Conditions

General

These Terms and Conditions (Conditions) shall apply to all contracts for the supply of services as detailed on our website and selected by you (Services) by UK Settled Limited (Settled, us, we) to the Customer (you, whether sole or joint sellers) and to the exclusion of any other documentation or communication from you. Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by Settled.

If you are selling a property with another person (or persons) then you will all be treated as being bound by these Conditions and an instruction from one of you can be treated by us as an instruction from both/all of you and a payment can be recovered by us from any of you.

Other Applicable Terms

These terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. Our Cookie Policy, which sets out information about the cookies on our site. 

Information about us

Settled.co.uk is a site operated by Settled UK Limited ("We"). We are registered in England and Wales under company number 8675785 and have our registered office at 35 Kingsland Road, London, E2 8AA. We are a limited company.

Confidentiality

Subject to our obligations under the law to disclose certain information, we shall use all reasonable care to ensure that your confidential information is kept confidential.

Limitation Of Liability

Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by negligence.
However, if you are purchasing the Services in the course of your business, our liability to you whether for breach of contract, negligence or otherwise shall not exceed the sum of £1699 and we will not be liable under any circumstances to you or any third party for any indirect or consequential loss of profit or other economic loss howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise. We cannot accept liability for items lost in the post.

Severance

If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the Conditions shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire or breakdown or interruption of equipment including third-party services in relation to equipment, and the party shall be entitled to a reasonable extension of its obligations.

Law and Jurisdiction

These terms are governed by English law and you can bring legal proceedings in respect of the Services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the Services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the Services in either the Northern Irish or the English courts.

Changes to terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Website Terms & Conditions

General

These terms of use (together with the documents referred to in them) tell you the terms of use on which you may make use of our website Settled.co.uk (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing and registering.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site.  By using our site, you confirm that you accept these website terms of use and that you agree to comply with them.  If you do not agree to these terms of use, you must not use our site.

Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations.

Changes to site

We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions and that they comply with them.

Ownership of site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Customer's Obligations

You shall:

  • Ensure that any information, data or documents provided by you to us, from time to time, are complete, up to date and accurate;
  • Co-operate with us in all matters relating to the Services;
  • On-demand provide us with such information, data or documents as Settled may require from time to time in order to supply the Services;
  • Provide such assistance as Settled may reasonably require from time to time in relation to the Services;
  • Immediately inform us if there is any change in your circumstances, which may affect the provision of the Services;
  • Actively participate in the sale of your property including communicating promptly with potential purchasers and arranging viewings.  
  • If Settled’s performance of any of its obligations is prevented or delayed by any act or omission by you in connection with, or related to, the Services or failure by you to perform any relevant obligation (Customer Default):
  • We shall without limiting our other rights or remedies have the right to suspend performance of the Services until you remedy the Customer Default and to rely on the Customer Default to relieve us from the performance of any of our obligations to the extent the Customer Default prevents or delays our performance of any obligations;
  • Settled shall not be liable for any costs or losses sustained or incurred by you arising directly or indirectly from our failure or delay to perform any of our obligations as set out in these Conditions;
  • You shall reimburse us on written demand for any costs or losses sustained or incurred by us arising directly or indirectly from the Customer Default.

Settled’s Obligations

We shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.

Home Sales

Fees

Our fee covers our Services and those of a licensed conveyancer.  The fee for marketing your home covers; a valuation of your home, professional photography, a floor plan, a personal account manager, a for sale sign, advertising on all the major property portals including Rightmove, Zoopla and Primelocation and full access to settled.co.uk, where you can manage all aspects of your home sale. This fee can either be paid when you set your home advert live at a cost of £499 or, paid on completion of your home sale for a fee of £999.

For the legal services and case management performed by our licensed conveyancer, the fee is £700 for the home you are selling and £900 should you wish us to also carry out the legal services for the home you are purchasing. Our fees and any property-related disbursements incurred will be payable on completion (and will be deducted from completion monies that would otherwise be due to you). For more information on disbursements, please see below.  

Disbursements

The legal service fees do not cover out-of-pocket expenses (or disbursements), such as surveys, insurance and search fees, that are a necessary part of any property sale. For more information on these, please get in touch at support@settled.co.uk or call us on 020 3322 8417 - we'd love to hear from you. 

Cancellations

Returns/refunds policy: If you are purchasing the Services as a consumer, you may cancel our agreement within the fourteen day period following the date the agreement is made. In all other cases, any refund shall be issued at the sole discretion of Settled. Please contact support@settled.co.uk for any cancellation enquiries.

Sole Agency

There is no sole agency agreement if you choose to pay our marketing fees upfront when you set your home advert live. If you choose the pay on completion pricing option, you agree to appoint us as the sole agent for a 3 month period, after which you may instruct multiple agents.

Termination

Without limiting our other rights or remedies, we may terminate the Contract with immediate effect if you do not meet your obligations under this agreement.

We may terminate our agreement at any time without liability to you after your property has been listed on our website for twelve months if no sale has been concluded in that period.

Conveyancing Services

When conveyancing services are required our licensed conveyancer will underwrite the legal work associated with your property, you will be asked to sign up to the licensed conveyancer’s terms.  We accept no responsibility or liability for the services of the licensed conveyancer although it is our responsibility to keep all relevant parties informed of proposed deadlines and other relevant information.