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Terms & Conditions

This terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms of use, you must not use our site.


These terms of use refer to the following additional terms, which also apply to your use of our site: Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate. Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy. Our Cookie Policy, which sets out information about the cookies on our site. If you purchase goods or services from our site, our Terms and conditions of supply will apply.

INFORMATION ABOUT US is a site operated by Settled UK Limited ("We"). We are registered in England and Wales under company number 8675785 and have our registered office at 35 Kingsland Road, London, E2 8AA. We are a limited company.


We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.


We will only charge you the Advertised Rates for the Products and Services. The Advertised Rates include VAT and are fixed. We reserve the right to make a charge for the costs charged by the credit card company to Settled.


We may from time to time offer different methods of payment. You may be given the option to:
Pay Now
Pay Later
If you choose to Pay Now you will be required to provide us with your credit or debit card details and we will obtain approval for an amount up to the amount of the transaction and debit that amount from your card. Billing occurs at the time of, or shortly after your transaction.

If you choose to pay later you are obligated to make payment in full for our services when any of the following occurs, whichever happens first:

When the property sells and the legal process is complete, or
One month from the date when you agree to use our services, or 
If you withdraw your instruction for us to market the property outside of the cancellation period, or

Pay Later is not available to anyone outside of England and Wales and is also not available to companies, businesses, partnerships, charities, trusts and such other organisations that are excluded from time to time.


When you take advantage of any of our Products and Services we may take certain information from you such as the name on the card, card number, start date, expiry date, security code or issue number. This information will be used to take the agreed payment and will not be stored on our system. This information will be stored by the card merchant. 

If you believe you have been billed in error notify us immediately by emailing [email protected] or calling 0330 088 1422


Settled shall provide a full refund of package fees if a customer notifies Settled prior to services being carried out on the customer's behalf. Services include (but are not limited to); professional photography, floorplans, listing properties on marketing platforms and erecting sale signs.

Once one or more service has been carried out, customers are liable to pay Settled for the chosen package.

If a Pay Later option is selected, customers will pay for the Products and Services when payment is due in accordance with the Pay Later Terms.

The Settled team are passionate about doing all they can to make selling homes better and less stressful and therefore we take customer unhappiness very seriously. Settled asks that feedback customer's feedback be shared (either by phone or email to and the team will endeavour to look into any complaints made and understand why any issues may have been caused.


Customers can unpublish an advert at any time by clicking the ‘unpublish’ button in the ‘edit my ad’ section within an account. You can permanently withdraw your advert at any time by clicking on the ‘delete’ button in the ‘edit my ad’ section within your logged in area. 


If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at [email protected]


We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. In respect of any posts photographs/videos submitted by you for publication, you confirm that you own full title to such details and /or photographs and you agree to grant a copyright license to Settled. Re property listings, note that you cannot use photographs from estate agent's particulars without their express permission - it is the user’s responsibility to ensure that they have copyright over any materials supplied to us for publication on their behalf and you agree to indemnify. Settled’s logo is a registered trademark in the United Kingdom. We do not permit the use of the logo by third parties without express permission or license agreement.


If you make postings providing false contact details or are impersonating another party we reserve the right to pass your details and IP address on to the aggrieved third party, their agents or any law enforcement agency.


All property details supplied by owners to us must be FAIR, HONEST and ACCURATE. Please take care over the details provided and do all you can to make sure you are providing a clear representation of your property. The factual accuracy of the information supplied for publication on this site, is the responsibility of the advertiser / vendor and you agree to indemnify any claims or expenses arising from misleading or inaccurate claims made by you about the property within the advertising published.


Settled advises its clients to check agreements that may be held with any other estate agents / property bodies. Settled is open to you working with one or more agents but wishes to make you aware that some agencies may have 'sole agent' contracts and therefore, you may still be liable to pay their agreed fees even if you sell privately / through Settled.


The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.


By registering with the service, you agree that we can send you emails about your account, other services and occasional third party offers. You can manage your communication preferences or unsubscribe from communications at any time via the email we send.


Money laundering regulation requires us to obtain identification and proof of address documents for all sellers and buyers. We will also need to identify any beneficial owners on whose behalf the transaction is taking place. For sellers this must take place at the point you instruct Settled. For buyers this must take place at the point your offer is accepted by a seller. Where appropriate, we may also liaise with you for further documentation. This is required prior to Settled proceeding with any work on your behalf.


If you choose to use the site, application, services or collective content you do so at your sole risk. You acknowledge and agree that settled does not have an obligation to conduct background checks on any member The site, application, services and collective content are provided “as is”, without warranty of any kind, either express or implied. Settled makes no warranty regarding the quality of any listings, the services or collective content or the accuracy, timeliness, truthfulness, completeness or reliability of any collective content obtained through the site, application or services. No advice or information, whether oral or written, obtained from settled or through the site, application, services or collective content, will create any warranty not expressly made herein. You are solely responsible for all of your communications and interactions with other users of the site, application or services and with other persons with whom you communicate or interact as a result of your use of the site, application or services. Settled makes no representations or warranties as to the conduct of users of the site, application or services or their compatibility with any current or future users of the site, application or services. You agree to take reasonable precautions in all communications and interactions with other users of the site, application or services and with other persons with whom you communicate or interact as a result of your use of the site, application or services, particularly if you meet offline or in person regardless of whether such meetings are organized by Settled.


You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the site, application, services and collective content, your listing or viewing of any properties via the site, application and services, and any contact you have with other users of Settled whether in person or online remains with you. Neither Settled nor any other party involved in creating, producing, or delivering the site, application, services, or collective content will be liable for any incidental, special, exemplary or consequential damages, including lost profits, loss of data or loss of goodwill, service interruption, computer damage or system failure or the cost of substitute products or services, or for any damages for personal or bodily injury or emotional distress arising out of or in connection with these terms, from the use of or inability to use the site, application, services or collective content, from any communications, interactions or meetings with other users of the site, application, or services or other persons with whom you communicate or interact as a result of your use of the site, application or services or from your listing or viewing of any property via the site, application and services, whether based on warranty, contract, tort (including negligence), product liability or any other legal theory, and whether or not Settled has been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Please note that Settled only provides this service for domestic and private use. You agree not to use the service for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We will not be liable for any loss or damage caused when using this service whether by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our Terms and conditions of supply.


You agree to release, defend, indemnify, and hold Settled and its affiliates, and their officers, directors, employees and agents, harmless from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with (a) your access to or use of the Site, Application, Services, or Collective Content or your violation of these Terms; (b) your Member Content; (c) your interaction with any Member, (ii) booking of a viewing, or (iii) creation of a Listing; (d) the use & condition any property listed by you, including but not limited to any injuries, losses, or damages (compensatory, direct, incidental, consequential or otherwise) of any kind arising in connection with or as a result of a viewing.


Visitors are responsible for all information that they submit to and any consequences that may result from the information posted. Settled reserves the right to refuse or delete postings that we believe are inappropriate and encourage our visitors to report inappropriate posts for removal. Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy. You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site. We have the right to remove any posting you make on our site at our sole discretion or if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy. The views expressed by other users on our site do not represent our views or values.


We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


You may link to our site provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice. The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy . If you wish to make any use of content on our site other than that set out above, please contact [email protected]


Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources.


Please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland. If you are a business, these terms of use, its subject matter and its formation (and any non- contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.


To contact us, please email [email protected] Thank you for visiting our site.