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UX Designer / Researcher

The Company

We’re at a unique time in history when things like open banking, blockchain, and regulation are opening up and we’re building a next generation property platform.

If you’ve ever bought or sold a home before, you may well have gone through a ‘nightmare’ experience. In fact, it unfortunately tops the list for life’s unsettled experiences, ahead of divorce and losing your job. We believe it doesn’t have to be that way. Imagine if you could buy or sell a home in a much more streamlined way that you control? So much so that you’ll feel freer to move around from home to home with more fluidity and less fear. We call this the Settled way.

We’re building a team of pioneers who want to connect the dots in a way that no one’s attempted before. To transform an age-old problem and leave us in a Settled state of mind.

Our Team

Settled is a team of creative thinkers who are driven by bringing about a world with less complexity. Led by a former Google exec, Settled is venture capital backed by firms including: 500 startups, Piton Capital and Connect Ventures.

Our team is passionate about culture, collaboration and technology's ability to disrupt the market for the benefit of our customers. We are a team of people that like to have fun! We advocate honesty and transparency and do not work with egos or in silos.

The Role

To fulfil the Settled Story, you will inspire home buyers and sellers that there is a better way by demystifying an industry filled with confusion. You are a problem solver and love delving into the complexity of a technical process to create simple solutions. You challenge the conventional and are driven to deliver best in class products and services. As part of a small, ambitious and friendly team you will have a huge scope from day one. You will be responsible for ensuring we brilliantly execute a seamless experience that is validated by our customers.

Reporting into the Chief Technology Officer, the UX Designer / Researcher will:

  • Ask tons of questions
  • Care about our mission to revolutionise the property industry
  • Put the customer at the heart of everything you do
  • Be a big creative thinker with a small ego
  • Have a background in user centred design
  • Understand best customer experience practices, usability and accessibility standards
  • Be comfortable working on complex technical processes
  • Have experience with evidence based creativity
  • Engage with customers and conduct user research and usability tests across multiple touchpoints
  • Set the highest of standards and ensure design work carried out is best in class
  • Produce customer journey maps, user flows, wireframes and prototypes
  • Take insights from our CX team to develop and evolve our product
  • Be a key player in our product team working harmoniously with our UI Designer, Fully Stacked Development team and Product Manager
  • Be able to communicate research findings and design thinking and be open to others input to evolve designs
  • Encourage and facilitate regular critique sessions and other design workshops

All applications should include:

  • Evidence of your thinking and processes across a number of different projects

Perks and Benefits

  • Choose between Macbook Pro or Dell XPS
  • The chance to design a solution that will disrupt a market that desperately needs changing
  • Competitive salary
  • 25 days holiday
  • Annual training / conference budget
  • Book budget
  • Gadget budget
  • Great central location in the heart of London Bridge - 1 min from Borough Market
  • Flexibility - So that you can achieve the work / life balance that works for you
  • Company pension scheme
  • Stake in our company shares scheme
  • Employee referral scheme
  • CharlieHR perks at work
  • Cake Wednesday and Friday Beer O’Clock

Drop your CV to along with any working examples that showcase your design thinking and experience.